Stockmoor Lodge

We found the following examples of good practice.

The provider had a visiting policy in place, in line with current guidance. This had been amended as and when required. Due to COVID-19 outbreaks at the service additional measures were in place and signs were displayed in the main entrance. The service was being guided by the Health Security Agency. We spoke with one relative regarding the visiting arrangements. They were able to visit their family member because they had a door that opened out on to the central courtyard. Essential care givers were able to visit their loved one and confirmed that they were kept informed of the visiting policy.

Procedures were in place for staff and any essential visitors, on entry to the service to minimise the risks of infection transmission. This included wearing of personal protective equipment (PPE), checking vaccinations status and a lateral flow testing result.

Regular COVID19 testing was carried out for people, staff and essential care givers. The registered manager had clear system and processes in place.

The service had appropriate donning and doffing areas and staff wore PPE in line with guidance. The service had a plentiful supply of PPE and testing equipment. Hand sanitising gel units were located at the entrance to each unit and staff were observed using these as they moved from one area to another.

Staff received infection prevention and control training as part of the providers mandatory training but had also received specific COVID 19 training. The training included the correct use of PPE and handwashing. The management team monitored compliance with wearing PPE. Staff were provided with regular updates by the registered manager.

Whilst a large home, people were cared for in six 15-bedded units. The accommodation was spacious which enabled social distancing to be maintained within communal areas. Some communal areas had been taken out of action (the activities room). One visitor's pod was available by the main entrance.

The service had a number of staff vacancies but had remained well staffed throughout the pandemic. Staff picked up extra shifts and members of the management team also covered shifts. When agency staff were required, the same staff were supplied.

The five questions we ask about services and what we found