Rated Care Homes

Downs House

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 4 ratings

    Its last inspection improved it from Requires improvement to Good.

  • 10 months

    since the latest rating was published.

  • 336 of 420

    rated care homes in Hampshire are rated Good, like this one.

Downs House: inspection record

Care home, 49 beds, Hampshire

Rated Good in December 2025, up from Requires improvement.

Downs House: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. O
    Sanctuary Supported Living - 26 Tilmore Gardens Outstanding, 0.2 miles away
  2. G
    Steep House Nursing Home Good, 0.3 miles away
  3. G
    Stroud House Good, 1.7 miles away
  4. RI
    Blenheim Court Care Home Requires improvement, 2.5 miles away
  5. G
    East Hill House Residential Care Home Good, 2.7 miles away

See all care homes in Hampshire

What inspectors found

From the Care Quality Commission's assessment published 18 December 2025 (assessment visit 3 October 2025). Quoted under the Open Government Licence.

Date of Assessment: 20 October 2025 to 5 November 2025

The service is a residential home providing support to older people. Some people lived with dementia. At the last inspection, we identified breaches of regulation in relation to staff training, mental capacity and governance. At this inspection, we found improvements had been made.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

The provider was previously in breach of the legal regulations in relation to safe care and treatment, need for consent, staffing and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.

The provider was actively working to strengthen governance systems, improve medication procedures, and clarify staff roles and responsibilities to ensure greater accountability and consistency. These improvements were still embedding, and the newly appointed management team required time to familiarise themselves with policies, procedures, and systems.

Medication processes needed clearer guidance, more detailed records, and consistent application of protocols. The provider responded promptly, scheduling additional medication training and implementing measures to improve stock control and record-keeping. Governance arrangements, including risk registers and quality monitoring, were in place but not always applied consistently, and defined accountability was being clarified to support better communication and decision-making. These areas for improvement did not impact negatively on people’s wellbeing.

Despite these areas for development, the service demonstrated strong person-centred care. Staff listened to people, adapted care as needs changed, and involved individuals and their families in planning. People told us they felt informed and supported. Care was tailored to individual needs and responsive to feedback.

Staff treated people with kindness and respect, promoting dignity and independence. New staff received thorough induction and ongoing training, and staffing levels were regularly reviewed to ensure safe and effective care. Leadership used audits and incident data to drive improvement, and we saw evidence of progress. The provider maintained a regular presence in the home, offering guidance and support to ensure the team had the resources and confidence to succeed.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people were safe and protected from avoidable harm.

    The service was previously in breach of the legal regulations in relation to safe care and treatment and staffing. Improvements were found at this assessment and the provider was no longer in breach of these regulations.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

    The service was previously in breach of the legal regulation in relation to need for consent. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

    The service was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered manager
Samantha Thorne
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Dementia, Older People, Physical Disability

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

8 inspection reports, latest 1 October 2022. Latest assessment published 18 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
02295520 (opens Companies House)

Western Health Care Limited runs 2 services, all in the South East. 2 are rated Good or Outstanding.

Other services run by Western Health Care Limited

  1. G
    Stroud House Good. Care home, Hampshire

Getting help from Hampshire County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Downs House provide nursing care?
No. The Care Quality Commission lists Downs House as a care home without nursing.
How many beds does Downs House have?
The Care Quality Commission's register lists 49 beds at Downs House.
When was Downs House last inspected?
The Care Quality Commission's latest rating for Downs House was published on 18 December 2025.
Who runs Downs House?
Downs House is run by Western Health Care Limited. It runs 2 services, all in the South East.
What is Downs House's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 18 December 2025.

Contact

Phone
01730 261474
Address
Reservoir Lane, Petersfield, GU32 2HX Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. O
    Sanctuary Supported Living - 26 Tilmore Gardens Outstanding, 0.2 miles away
  2. G
    Steep House Nursing Home Good, 0.3 miles away
  3. G
    Stroud House Good, 1.7 miles away
  4. RI
    Blenheim Court Care Home Requires improvement, 2.5 miles away
  5. G
    East Hill House Residential Care Home Good, 2.7 miles away

See all care homes in Hampshire