Stroud House

People and their relatives were positive about the quality of care and support people received. People experienced care that was personalised. We saw a warm and caring approach by staff with positive and kind interactions between staff and people. Relatives consistently told us people were treated with respect. The home provided a range of activities and relatives were encouraged to join in. The provider had developed an approach which optimised the opportunities for engagement in activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed, regularly reviewed and included their physical, mental health and social needs. We saw evidence of people's and relative's involvement in care assessments and reviews. People were supported to have choices of meals and were able to make personalised requests.

People and relatives felt staff were well trained. There was a strong emphasis on the importance of training and induction. Training was regularly refreshed and updated. Staff were able to access specialised training courses. The service worked with other organisations to ensure they delivered joined-up care and support and people had access to healthcare services when they needed it.

Relatives told us they felt the home was homely and we saw the environment was designed to support people to move around safely. People could freely access the shared spaces and corridors and go out into the grounds and gardens without any restrictions when they wanted to. Staff were knowledgeable about the MCA and how to protect people's human rights.

The registered manager was pro-active in ensuring they were visible within the home and operated an open- door policy. The feedback we received from people and relatives was positive, expressing confidence in management, leadership and care delivery. The registered manager got to know staff and staff were encouraged to make suggestions and were listened to. The service was well-led by a registered manager

and senior team whose passion and drive to deliver a good service, leading by example, was evident.