Sanctuary Supported Living - 26 Tilmore Gardens

What life is like for people using this service: •People using this service benefitted from an outstanding caring, responsive and well-led service. People were consistently observed to be treated with kindness, compassion and respect. People told us they very well cared for and our observations confirmed this. People's relatives spoke overwhelmingly of the positive outcomes their relatives had achieved and how the service went "Over and above" their expectations in supporting people to achieve a good quality of life. •In line with Registering the Right Support guidance, people were placed at the heart of the service, their views, opinions and wishes were sought and acted on to deliver person centred care tailored to their needs and aspirations. People had achieved excellent outcomes based on a robust care planning approach to meet their changed needs. People's independence was promoted and valued enabling people to maintain and develop skills and abilities to meet their desired outcomes. •The service continued to provide safe and effective care. People were supported to live as independently as possible and to manage risks to their health safety and wellbeing. Staff continued to complete training that supported them to provide effective care and this included training to meet the specific needs of the people they supported. People experienced positive outcomes in their health due to the prompt and thorough approach in managing people's healthcare needs. •The service was exceptionally well led. The registered manager was passionate about providing a high standard of care and committed to challenging discrimination which impacted on the rights, choices and needs of the people they supported. This had resulted in improvements to people's care and treatment and an improved quality of life. Staff consistently fed back they were well supported in their role and told us the leadership was "Excellent". There was a strong emphasis on continuous improvements which were identified through a robust approach to quality assurance, incident analysis and an inclusive 'can do' culture and ethos. •More information in detailed findings below