Woodheath Care Home

Infection prevention and control policies and procedures were in place to help reduce the risk of infections, including COVID-19. The home was clean and cleaning schedules were being further developed to help minimise any risk of infections being spread. Personal Protective Equipment was available to all staff and visitors and we observed this to be worn appropriately. Staff told us they completed COVID-19 tests regularly, but the system in place to oversee this was not robust.

There were systems in place to monitor the quality and safety of the service and these were completed regularly but could be developed further to ensure they identified any areas of potential improvement. The registered manager was already aware of most areas that required improvement and was implementing measures to address these areas.

People told us they received safe care at Woodheath. Staff were aware of safeguarding and knew how to report any concerns they had. Most risks to people and the building had been assessed to maintain safety. Although staff had completed relevant training as part of their induction, not all staff were up to date with training courses considered mandatory for staff to have the knowledge and skills to support people safely.

Accidents and incidents were managed safely. Records showed that appropriate actions were taken following any accidents

There were enough staff available to meet people's needs in a timely way. Safe recruitment procedures had been followed to help ensure staff were suitable to work in social care.

People's friends and family were encouraged to visit the home safely in line with government guidance. Relatives told us they were always kept informed of any changes involving their family members and had been kept updated throughout the pandemic when they were unable to visit the home.

There were systems in place to gather feedback from people, such as regular meeting and surveys. This enabled people living in the home, their relatives and staff, to share their views of the service. Feedback regarding the care provided and the management of the service was positive. Staff told us they enjoyed their

jobs and felt well supported by the management team.

The registered manager liaised with other health and social care professionals when required, to help ensure people's needs were met. They were aware of the responsibilities of their role and took timely action to address issues highlighted during this inspection.