Hillgrove Residential Home

Hillgrove Residential Home is a residential care home providing accommodation and personal care to up to 23 people. There were 21 people living at the home, some of whom were living with dementia. This was a responsive assessment due to concerns we received about people’s safety. We found two breaches of the legal regulations in relation to people’s safe care and treatment, specifically how risks were assessed, safe environments, staff training and good governance. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation. ​ We have asked the provider for an action plan in response to the concerns found at this assessment. The provider was registered with the CQC as the registered manager and the nominated individual. There had been a home manager in post-up who had recently left. A newly appointed manager started during our assessment. Staff treated people with dignity and respect. We received positive feedback about the staff working at the service from people and their loved ones. We observed kind and caring interactions.