The Manor House Care Home

• Visitors were required to complete a pre-visiting risk assessment and on arrival to the service they were required to complete a health screening risk assessment. There was a dedicated room near to the entrance of the service for visitors to use for donning and doffing of personal protective equipment (PPE) when entering and exiting the service. The room was well stocked with the appropriate standard of PPE. There was information displayed in the room about IPC techniques such as donning and doffing, hand washing and disposal of used PPE. • There was a dedicated part of the service to accommodate people with COVID-19 symptoms to enable safe isolation when this was required. • There was a designated lead for cleaning and decontamination within the service. There were clear visible signs in place for staff highlighting the levels of cleaning required in each area. • There were measures in place for staff to socially distance during breaks. Staff were provided with clear guidance around social distancing. • Safe procedures were followed for admitting people to the service. Virtual assessments were carried out and people and their representatives were provided with a virtual tour of the service prior to admission. Following admission people were required to self-isolate for 14 days. • There were PPE stations and designated areas across the service for staff to use for donning and doffing. • Signage about current IPC procedures was clearly visible across the service and available in easy read and picture format. • Staff used the appropriate PPE and disposed of it safely in clearly labelled bins which were located across the service. • Staff reassured people who were anxious about CV-19 and they supported people to maintain contact with their family and friends through the use technology.

Further information is in the detailed findings below.

The five questions we ask about services and what we found