Bushmead Court Residential Home

We found the following examples of good practice.

• Staff in the service had made short films and taken photographs for new people and their relatives who were not able to visit the home prior to moving in. These visual aids acted as a virtual tour to enable people to look at areas within the service including their bedroom and see staff within the service. • People were able to access an onsite hairdresser. The hairdresser had completed additional training in relation to infection control procedures during the Covid-19 pandemic. This enabled them to put into place strict cleaning schedules between appointments. • The service used creative ways to ensure activities were still offered to people living in the service. On the day of our visit we were told that a singer was due to visit the service the following day. The singer was going to set up their stage in the garden so that people could watch them from the conservatory. The conservatory was arranged to ensure social distancing was in place.

Further information is in the detailed findings below.

The five questions we ask about services and what we found