Lillibet Lodge

We found the following examples of good practice.

● Measures were in place to help ensure that visitors did not bring COVID-19 in to the service. These included showing proof of a negative lateral flow test (LFT) and proof of vaccination against COVID-19. ● Staff were trained to use Personal Protective Equipment (PPE) correctly. We observed staff wearing appropriate PPE depending on the support they were giving people. ● The registered manager provided separate clothing for staff to change in to and use when working in the service and this clothing was also laundered at the service. This helped reduce the spread of COVID-19 in and out of the service. ● Cleaning schedules were in place and domestic staff told us they had enough time to complete their allocated duties. The service looked clean and people told us they felt the service was well maintained. ● The management team had adapted the service to help promote social distancing. This included a pod which visitors used to see their families and a dividing wall put up in one of the lounges. ● People and staff took part in regular testing to ensure they identified if they were COVID-19 positive and could take measures to prevent spreading the infection. ● People had been supported to have visitors come to the service in line with COVID-19 restrictions and guidelines. When face to face visits were not able to go ahead people were supported to stay in contact using telephone and video calls. ● The management and staff team helped ensure that people's wellbeing was maintained throughout the COVID-19 pandemic. This included purchasing various items and activities tailored to people's preferences, social interests and past times.

The five questions we ask about services and what we found