Windmill Lodge Care Home
Care home with nursing, Lambeth, 93 beds
Good
Rated on
Rating from the Care Quality Commission.
Windmill Lodge Care Home: inspection record
Rated Good in September 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Good in 2016, then Requires improvement in 2018, 2019 and 2020, then Good in September 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 24 Good care homes in Lambeth, out of 33 with a rating.
- Larger than 9 in 10 care homes in Lambeth.
About the service
From the Care Quality Commission's inspection report published 28 September 2021. Quoted under the Open Government Licence.
Windmill Lodge Care Home is a care home providing personal and nursing care for up to 93 people. At the time of our inspection, there were 85 people using the service. The service supported older people living with dementia and nursing needs. The home is arranged over three floors, each with their own separate adapted facilities.
What inspectors found
People felt safe living at the service. Staff completed comprehensive risk assessments that included mitigating strategies to keep people safe. Although a few people told us that staff were in a rush sometimes, there were enough staff to meet people's care needs as necessary. People received their medicines as prescribed. Staff had the necessary support and equipment to effectively manage risks in relation to COVID- 19 and hygiene requirements.
The home was adapted to meet the needs of people living there. Although some staff missed the date for their refresher courses to be completed, they had a good level of knowledge to ensure people's well-being. Legal requirements were followed in making a best interest decision for people, but the provider had agreed to review their processes to ensure that mental capacity assessments were completed appropriately. People's nutritional needs were thoroughly assessed so that staff could meet people's care needs.
Read the full summary
People described staff as caring, polite and respecting their dignity. Events in the home took place to encourage and support people's diverse care needs. Staff worked with people to understand their choices and wishes which were reflected in care records.
Care plans were robust and reviewed regularly to reflect people's changing care needs. Individual needs were considered to ensure effective care delivery, including the activities people wanted to take part in. Staff were aware and supported people with their communication needs. People felt able to raise any concerns they had if needed.
There was a good leadership at the service with set values for inclusion and empowering of people. The staff team had support to carry out their responsibilities effectively and safely. Quality assurance processes in place were used to improve the care delivery and lessons were learnt quickly to prevent repeated incidents. The service developed close contacts and good communication with the healthcare professionals for partnership working.
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 115 Lyham Road, Brixton, London, SW2 5PY |
|---|---|
| Phone | 020 8674 4940 |
| Website | www.excelcareholdings.com |
| Registered manager | Angela Etienne |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 9 inspection reports, latest 28 September 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Windmill Healthcare LimitedBrand: Excelcare Holdings |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05013691 (opens Companies House) |
Nearest alternatives
- – Luso Court Care Centre Care home with nursing, 0.7 miles awayNot yet rated
- G Kirkstall Lodge Care home, 0.7 miles awayGood
- G Limetree Care Home Care home with nursing, 0.8 miles awayGood
- G Bhakti Shyama Care Centre Care home with nursing, 1 mile awayGood
- G Crownwise Limited - St Andrews Care home, 1.1 miles awayGood
Getting help from London Borough of Lambeth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lambeth
- Ask for a care needs assessment
- Phone: 020 7926 5555, select Adults
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Lambeth
Checked on the council's website, November 2026.
Common questions
- Does Windmill Lodge Care Home provide nursing care?
- Yes. The Care Quality Commission lists Windmill Lodge Care Home as a care home with nursing.
- How many beds does Windmill Lodge Care Home have?
- The Care Quality Commission's register lists 93 beds at Windmill Lodge Care Home.
- When was Windmill Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Windmill Lodge Care Home was published on 28 September 2021.
- Who runs Windmill Lodge Care Home?
- Windmill Lodge Care Home is run by Windmill Healthcare Limited.
- What is Windmill Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 September 2021.