Crownwise Limited - St Andrews

Staff were supported to undertake their roles. They received regular training and supervision which enabled them to do their work effectively. People received support to maintain good health and their well-being.

A consistent and regular team of staff delivered care to people. This enabled them to develop positive and meaningful caring relationships. People's care delivery respected and upheld their dignity and privacy. People were asked for their consent before staff provided care to them. Staff supported people to maintain their independence and to make choices about their day to day living.

People's needs were assessed and met. Care plans were reviewed and updated to reflect changes to each person's needs and support they required. People received the support they required to access health services when required. People and their relatives felt confident and knew how to make a complaint if they were unhappy with any aspect of their care.

People, their relatives and staff were happy with the way the service was managed. They described the provider as open, transparent and approachable. The provider listened to people and valued and considered their views. Audits were undertaken for quality assurance on the care provided. Improvements were made when needed. The provider encouraged and ensured staff learnt lessons when things went wrong. Plans were put in place to minimise the risk of incidents from happening again. The provider worked in partnership with health and social care professionals and other agencies to ensure people received care

appropriate to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.