Woodland Villa Care Home

There were sufficient staff to support people. The service was fully staffed with no vacancies. The service was not using any agency staff at the time of this inspection. Recruitment procedures were robust.

People told us they felt safe with staff. There were systems to help protect people from abuse and to investigate any allegations, incidents or accidents.

People were supported by staff who had been appropriately trained and were skilled in their role. Staff told us they felt well supported. Relatives comments included, "They (Staff) have worked wonders with (Person's name). They went in at what we were told was 'the end of their life', and now they have done a complete turnaround and are now so much better. The care she has received has been exceptional. (Person's name) was one of those people who never wanted to go into a home. Now she is enjoying it so much, she is frightened she may be asked to leave?"

People's care and support needs were assessed before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood the importance of respecting people's diverse needs and promoting independence.

Mental capacity assessments had been carried out where it was indicated. Deprivation of Liberty Safeguards (DoLS) authorisations had been applied for appropriately.

There were robust auditing or monitoring processes in place at the time of this inspection. The service had implemented effective quality assurance systems to monitor the quality and safety of the care provided.

Staff were well supported and we able to access the management team whenever they needed any

assistance or guidance. Staff comments included, "I like working here it's a good place" and "I love the residents, they all have their own characters."

People told us they liked living at Woodland Villa and that the staff were caring and responded when they called. Comments included, "We are both very happy with care provided and have no issues," "Now I can't grumble about the food, its excellent, if I don't want the food they get me something else" and "Staff are lovely and kind, I have no worries here, if I did then I can talk to staff."

People were asked for their views by the management team. People's comments included, "I am very happy here, I am just here for assessment at the moment, but I hope I can stay. They asked me to hold Sunday church services in the home each week, as long as I feel well enough it is good for me and for them," "The food is good and I can have what I like to eat" and "Staff are great always around and easily contacted when I need them."