IOTA Care

The registered manager assured us they had fully assessed the risks to people and staff who might be at higher risk because of their individual health needs. Whilst it was clear the registered manager knew people and staff very well; this information had not been formally recorded. Following the inspection, the registered manager confirmed that individual risk assessments were now being completed.

We found the following examples of good practice.

Systems were in place to help manage the risks and prevent the spread of COVID-19.

There was a clear system in place for visitors to ensure they followed the current guidance on the use of personal protective equipment (PPE) and social distancing.

Visitors were asked to consent to a rapid COVID-19 test, have their temperature checked, wash their hands and complete a health declaration before they would be allowed to enter the building.

Visitors to the service had been restricted to essential visitors only. Staff were supporting people to maintain contact with their relatives through use of social media groups and video calls.

Staff had received additional training in infection prevention and control and the use of PPE including masks, gloves, aprons and hand sanitiser. There were sufficient stocks of PPE available and staff were seen to be wearing PPE appropriately.

Staff took part in regular COVID-19 'whole home' testing and staff who tested positive, followed national guidance and self-isolated for the required amount of time. Due to people's complex care needs they were not taking part in a regular COVID-19 testing programme at the time of the inspection.

Cleaning schedules and procedures had been enhanced to include more frequent cleaning of touch points such as handrails and light switches. In addition, the service carried out monthly infection prevention and control audits.

The provider had developed specific COVID-19 policies and procedures.

The five questions we ask about services and what we found