Greensleeves Residential Care Home

We found the following examples of good practice.

• The registered manager had made adaptions to the home to encourage social distancing. This included adaptions to the configuration of furniture, deployment of staff and provision of activities. The registered manager had also made the decision to stop offering shared bedroom accommodation. This enhanced staff's ability to promote social distancing and also increased the ease of implementing isolation, cohorting and zoning, if required to manage an outbreak in the home. • Staff had received training to help manage the risks related to the Covid-19 pandemic. This included training in the use of personal protective equipment and infection control. The registered manager had also produced a 'key points' document. This was a concise guide staff could use to reference best practice around managing risks related to the pandemic. • Staff had received training and were carrying out observations using the RESTOR2 tool. The RESTOR2 tool is a system to monitor people's physical condition in order to quickly recognise the signs people's health may be in decline. This tool is widely used in clinical and care home settings. • Staff ensured the service was regularly cleaned and the environment was adequately ventilated. • The provider had established an effective 'whole home testing approach' involving regular testing of staff and residents. This was in line with government guidelines. • The registered manager had a good knowledge of where to find government guidelines and how to apply them effectively to policies and procedures in the home. • The registered manager had fostered positive working relationships with stakeholders to help ensure best practice in infection control was followed by staff in the home.

The five questions we ask about services and what we found