Holmhurst Care Home

People's needs and choices were assessed, and care, treatment and support were delivered in line with guidance to achieve effective outcomes. People were supported by staff with the relevant skills and knowledge. People's dietary and hydration needs were being met. The provider worked with other services and agencies to make sure people had access to the healthcare services they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were positive, caring relationships between people and the staff who supported them. The provider supported people to be involved in decisions about their care and support where they wanted to. Staff respected and promoted people's privacy, dignity and independence.

People's care and support reflected their needs and preferences. People could access leisure activities and interests both independently and with support from staff. People were happy with the service they received but knew how to complain if they needed to.

There were management systems in place, and staff were motivated in a relaxed, and supportive atmosphere. There were internal and external systems to monitor, improve and sustain the quality of service people received. The provider made improvements during the inspection based on our findings. People who used the service were engaged positively by the provider. The provider worked actively with other agencies where this could lead to improvements in the service people received.