Cherry Leas Care Home

The management of risks to people's safety had improved. There were processes to identify risks and evidence action was taken to address these. Risks were monitored and assessments had been updated. There was a process in place to oversee incidents and accidents and to assess these for themes so action could be taken to mitigate further risk.

People were protected from the risk of abuse. The provider was aware of how to make statutory notifications to CQC and these had been made regarding serious injury to people who use the service and safeguarding referrals made to the local authority.

There were enough staff to support people to stay safe and meet their needs. Staff spoke positively about the improvements to the service and said they felt able to raise concerns.

People were supported by staff who knew them well and people's relatives spoke positively about the care they received.

People received their medicines as prescribed. The provider had assessed staff competency to help ensure they understood how to support people appropriately with their medicines. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management of infection control processes had improved. The provider followed national guidance in relation to infection control. The premises at Cherry Leas Care Home were clean and hygienic and there were areas that had been refurbished.

The provider had improved the systems to assess the quality of the service provided, by introducing quality assurance processes to identify areas for improvement.

The provider and staff team had developed positive working relationships with external stakeholders and other healthcare professionals. There was clear evidence of the provider working in partnership to make improvements to the service.