Biffins Care Home
- Care home
- 14 beds
- No nursing
- Registered since 2011
- Southend-on-Sea, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
8 months
since the latest rating was published.
6 of 76
rated care homes in Southend-on-Sea are rated Requires improvement, like this one.
Biffins Care Home: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Kathryn Court (Good, 0.3 miles away) and Boulevard Lodge (Good, 1.5 miles away).
Nearest care homes:
- – Peacock House Not yet rated, 0.2 miles away
- G Kathryn Court Good, 0.3 miles away
- G Boulevard Lodge Good, 1.5 miles away
- G Shaftesbury Dolphin Court Good, 1.6 miles away
- G The Knoll Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 March 2026 (assessment visit 21 January 2026). Quoted under the Open Government Licence.
Biffins Care Home is a residential care home providing accommodation and personal care for up to 14 people. There were 13 people using the service at the time of our assessment. We carried out a comprehensive assessment of Biffins Care Home between 29 January and 9 February 2026. We visited the service unannounced on 29 January 2026.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
During our visit we found that the environment required improvement. Parts of the building, especially a ground floor bathroom, were poorly maintained and posed infection‑control risks that audits had not identified. We also found concerns relating to medicines management and a lack of auditing in relation to this.
People, relatives and professionals all spoke very positively about the managers and staff at Biffins Care Home. People received personalised care from a consistent team of staff who knew them well. Recruitment practices for permanent staff were safe. However, the registered manager had not always obtained the required assurances for agency staff providing one‑to‑one support.
Care records were person centred and outlined people’s needs, preferences and communication requirements. Staff worked well with external professionals and people were supported to access health services when this was needed. Relatives felt their family members’ health needs were well managed.
Leadership was inclusive and visible, and staff felt supported. However, governance systems were not robust enough to identify issues. We found that management responded quickly once issues were identified, however, stronger oversight was needed.
We found breach of regulation relating to good governance and we have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to governance at the service.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 2 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 2 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Louise West
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 18 December 2019. Latest assessment published 2 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mr & Mrs MF Joomun
- Ownership type
- Partnership
Mr & Mrs MF Joomun runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Mr & Mrs MF Joomun
- G Cherry Leas Care Home Good. Care home, Essex
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Biffins Care Home provide nursing care?
- No. The Care Quality Commission lists Biffins Care Home as a care home without nursing.
- How many beds does Biffins Care Home have?
- The Care Quality Commission's register lists 14 beds at Biffins Care Home.
- When was Biffins Care Home last inspected?
- The Care Quality Commission's latest rating for Biffins Care Home was published on 2 March 2026.
- Who runs Biffins Care Home?
- Biffins Care Home is run by Mr & Mrs MF Joomun. It runs 2 services, all in the East of England.
- What is Biffins Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 March 2026.
Contact
- Phone
- 01702 292120
- Address
- 18 Thorpedene Gardens, Shoeburyness, Southend On Sea, SS3 9JB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Kathryn Court (Good, 0.3 miles away) and Boulevard Lodge (Good, 1.5 miles away).
Nearest care homes:
- – Peacock House Not yet rated, 0.2 miles away
- G Kathryn Court Good, 0.3 miles away
- G Boulevard Lodge Good, 1.5 miles away
- G Shaftesbury Dolphin Court Good, 1.6 miles away
- G The Knoll Good, 1.6 miles away