Seabourne House Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for Seabourne House Care Home. This key question has been rated good. This meant people were safe and protected from avoidable harm. Safeguarding processes were robust, and staff were aware of reporting systems. People’s liberty was protected where this was in their best interests and in line with legislation. Safe recruitment practices were in place. Environmental checks and maintenance were in place to ensure people were safe. People received their medicines as prescribed.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for Seabourne House Care Home. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. Consent was sought and people were involved in their health and wellbeing. If there was a concern a person lacked capacity to make individual decisions, an assessment was carried out in accordance with the MCA. Staff knew people well and worked as a team to achieve positive outcomes for everyone. Health and social care professionals were involved in people’s care planning and delivery. The service worked to maximise effectiveness of people’s care and treatment by assessing and reviewing their care and wellbeing needs with them.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this Seabourne House Care Home. This key question has been rated Good. This meant people were respected and valued as individuals; and empowered as partners in their care in an exceptional service. People and their relatives told us staff were kind and caring. We saw positive interactions during the inspection. People were treated with dignity and respect. The provider had systems and processes in place to promote and support staff wellbeing.

Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this Seabourne House Care Home. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery. People received personalised care that met their needs. People’s views were sought, listened to and acted upon. Their rights and individuality were supported.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for Seabourne House Care Home. This key question has been rated Good. This meant the service was consistently managed and well-led. There were effective governance and management systems. Leaders and the culture they created promoted high-quality, person-centred care. Staff spoke positively about the manager and felt valued and respected. The manager proactively supported staff to deliver care that is safe, person-centred and sustainable. There was an open culture and team working was evident. Information about risks, performance and outcomes was used effectively to improve care.