Turning Point - Parkview
- Care home
- 7 beds
- No nursing
- Registered since 2011
- Watford, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
9 months
since the latest rating was published.
46 of 210
rated care homes in Hertfordshire are rated Requires improvement, like this one.
Turning Point - Parkview: inspection record
Rated Requires improvement in January 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Montrose Care Home (Good, 0.4 miles away) and Prince Michael of Kent Court (Good, 0.5 miles away).
Nearest care homes:
- RI Park View Residential Home Requires improvement, 0.2 miles away
- G Montrose Care Home Good, 0.4 miles away
- G Prince Michael of Kent Court Good, 0.5 miles away
- RI Langley View Residential Home Requires improvement, 0.7 miles away
- O Tremona Care Home Outstanding, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 January 2026 (assessment visit 23 April 2025). Quoted under the Open Government Licence.
Assessment activity took place between 23 July 2025 and 16 September 2025. We visited the service on 23 July 2025, 12 August and 02 September 2025. Turning Point Parkview is a residential care home. It provides accommodation with personal care to up to 7 people in a single floor premises. At this assessment 6 people were living at the service. This was the first assessment of this service carried out under our single assessment framework. This was an unannounced assessment completed by 3 inspectors, a regulatory coordinator and an expert by experience. We spoke with 7 staff and sought feedback from professionals involved with the service. We spoke to 7 relatives about their views of the support provided to their family members. We looked at all quality statements and identified breaches in regulations in relation to risk management, Infection prevention and control, medicines, safeguarding, safe premises ,staff skills and knowledge, dignity, person–centred care and management oversight.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive Inadequate
- Well-led No rating
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The service did not support people safely with their medicines. Medicines were not stored safely, and staff were not trained to provide safe administration of medicine in an emergency. Staff did not have sufficient information to mitigate risks to people’s health and wellbeing. Staff did not follow plans to support people when they were distressed. The environment needed repair and some areas were not clean. Staff had not ensured hazardous substances were locked away.
Staff did not always recognise when poor care or a lack of engagement put people at risk of emotional or psychological harm. The provider did not report all safeguarding incidents as required. Staff had been trained in safeguarding and knew how to report concerns internally.
Staff lacked skills and knowledge in relation to person centred care, positive engagement and record keeping and there were not always enough staff to meet people’s individual needs. The service did not support people to have the maximum possible choice and independence, and they did not have control over their own lives. People did not have enough to do. Support was task focused, and staff did not focus on people’s strengths or work with them to identify and achieve their aspirations.
People did not always receive compassionate care. There was a lack of engagement from staff as well as times when they spoke to people as if they were young children. Staff did not follow guidance about how to communicate effectively with people. Staff did not uphold people’s privacy and people receiving personal care or using the toilet were left exposed. Immediate action was taken to address these issues when we raised them with senior management.
The new management team were aware of shortfalls in the quality and safety of the service. They had plans to make improvements although we found progress was slow. Although audits were completed, some issues identified during this assessment had not been identified or acted on.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, safeguarding, safe premises and staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did were not always well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulation in relation to dignity and respect.
-
Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to management oversight.
Questions to ask when you visit
- Safe was rated Requires improvement on 20 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 20 January 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 20 January 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Inadequate on 20 January 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 5 December 2017. Latest assessment published 20 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Turning PointBrand: Turning Point
- Ownership type
- Organisation
- Companies House number
- 00793558 (opens Companies House)
- Charity number
- 234887
Turning Point runs 26 services in England, 7 of them in the East of England. 23 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Turning Point
- G Franklin Avenue Good. Care home, Central Bedfordshire
- G Hancox Close Good. Care home, Warwickshire, West Midlands
- G Pemdale Good. Care home, Central Bedfordshire
- G Reevy Road Care Home Good. Care home, Bradford, Yorkshire and the Humber
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Turning Point - Parkview provide nursing care?
- No. The Care Quality Commission lists Turning Point - Parkview as a care home without nursing.
- How many beds does Turning Point - Parkview have?
- The Care Quality Commission's register lists 7 beds at Turning Point - Parkview.
- When was Turning Point - Parkview last inspected?
- The Care Quality Commission's latest rating for Turning Point - Parkview was published on 20 January 2026.
- Who runs Turning Point - Parkview?
- Turning Point - Parkview is run by Turning Point. It runs 26 services in England, 7 of them in the East of England.
- What is Turning Point - Parkview's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 January 2026.
Contact
- Phone
- 01923 230586
- Address
- 113-115 Sussex Road, Watford, WD24 5HR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Montrose Care Home (Good, 0.4 miles away) and Prince Michael of Kent Court (Good, 0.5 miles away).
Nearest care homes:
- RI Park View Residential Home Requires improvement, 0.2 miles away
- G Montrose Care Home Good, 0.4 miles away
- G Prince Michael of Kent Court Good, 0.5 miles away
- RI Langley View Residential Home Requires improvement, 0.7 miles away
- O Tremona Care Home Outstanding, 0.7 miles away