Lyndale Nursing Home

People living at Lyndale Nursing Home benefited from a service which was safe and well-led.

Regular safety checks of the environment helped ensure the home was a safe place in which to live. Risks to people were identified, managed and mitigated to help keep people safe from the risk of harm. Staff followed best practice guidance in relation to infection prevention and control to help minimise the risk of COVID-19 and other infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were looked after by dedicated staff, who were motivated to provide safe, high quality and individualised care and support. People and their relatives told us how staff were caring and kind. People received appropriate care and support in line with their needs, and documentation around people's care and support helped evidence this.

The registered manager had worked hard to make the required improvements, this demonstrated their commitment to driving improvements in the safety and quality of person-centred care. The registered manager was aware of their regulatory responsibilities and obligations.

The service worked in partnership with a wide range of healthcare professionals and external services, to ensure people had access to care and support appropriate to their needs, and to prevent unnecessary admissions to hospital.