Sir Aubrey Ward House
- Care home
- 60 beds
- No nursing
- Dementia care
- Registered since 2010
- Buckinghamshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
First rated Good in 2016, most recently Requires improvement in September 2026.
1 month
since the latest rating was published.
29 of 113
rated care homes in Buckinghamshire are rated Requires improvement, like this one.
Sir Aubrey Ward House: inspection record
Rated Requires improvement in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Cliveden Manor Care Home (Good, 1 mile away) and Meadowside Residential Care Home (Good, 1 mile away).
Nearest care homes:
- RI White Lodge Care Home Requires improvement, 0.8 miles away
- G Cliveden Manor Care Home Good, 1 mile away
- G Meadowside Residential Care Home Good, 1 mile away
- RI Harwood House Requires improvement, 2.3 miles away
- – Catherine Court Not yet rated, 2.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 September 2026 (assessment visit 22 July 2026). Quoted under the Open Government Licence.
Date of inspection: 10 August to 26 August 2026
Sir Aubrey Ward House is a care home providing accommodation for persons who require nursing or personal care. The service supports adults with dementia. The service was supporting 53 people at the time of our inspection.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We inspected the service due to anonymous allegations regarding poor care and abuse by staff at the service. We did not find any evidence to substantiate the allegations of abuse by staff. We did however identify shortfalls in care delivered.
The service was in breach of regulations in relation to Safe care and treatment, Safeguarding, Good governance, and Notification of other incidents.
The service did not have a positive learning culture. Incidents, accidents, and adverse events had not always been reported accurately or formally, meaning that people did not always receive safe care, supported to mitigate risks to themselves, or were safeguarded from abuse or harm. Infection prevention and control (IPC) measures required improvement, including the cleanliness of the environment. We also identified concerns relating to people’s medicines and the way they were managed.
People’s assessments were not always put in place in a timely manner, or complete with the most up to date information. People and their relatives were not always involved in reviews or monitoring of their outcomes.
Systems and processes within the service were not effective and did not identify the shortfalls found during the inspection. Leaders within the service did not always demonstrate a proactive approach to monitoring people’s safety and the quality of the service.
However, staff consistently demonstrated a caring and person-centred approach to their roles. Staff acknowledged their confidence in the new management of the service and stated they felt supported by the registered manager to carry out their roles. Staff supported people to access local healthcare services and knew people well. The newly registered manager and newly recruited home manager were responsive to our feedback during the inspection.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have also asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained as Requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment, the ways people’s medicines were managed safely, safeguarding people from abuse, and infection prevention and control.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 9 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 September 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 9 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Sigita Jalinskiene
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 25 August 2022. Latest assessment published 9 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Fremantle TrustBrand: The Fremantle Trust
- Ownership type
- Organisation
- Companies House number
- 02722437 (opens Companies House)
- Charity number
- 1014986
The Fremantle Trust runs 18 services, all in the South East. 14 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by The Fremantle Trust
- O Milton Keynes Supported Living Service Outstanding. Home care, Milton Keynes
- O The Heights Outstanding. Care home with nursing, Buckinghamshire
- G Belgrave Lodge Good. Care home, Buckinghamshire
- G Chesham Leys Good. Care home with nursing, Buckinghamshire
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does Sir Aubrey Ward House provide nursing care?
- No. The Care Quality Commission lists Sir Aubrey Ward House as a care home without nursing.
- How many beds does Sir Aubrey Ward House have?
- The Care Quality Commission's register lists 60 beds at Sir Aubrey Ward House.
- When was Sir Aubrey Ward House last inspected?
- The Care Quality Commission's latest rating for Sir Aubrey Ward House was published on 9 September 2026.
- Who runs Sir Aubrey Ward House?
- Sir Aubrey Ward House is run by The Fremantle Trust. It runs 18 services, all in the South East.
- What is Sir Aubrey Ward House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 September 2026.
Contact
- Phone
- 01628 890150
- Address
- Prospect Road, Marlow, SL7 2PJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Cliveden Manor Care Home (Good, 1 mile away) and Meadowside Residential Care Home (Good, 1 mile away).
Nearest care homes:
- RI White Lodge Care Home Requires improvement, 0.8 miles away
- G Cliveden Manor Care Home Good, 1 mile away
- G Meadowside Residential Care Home Good, 1 mile away
- RI Harwood House Requires improvement, 2.3 miles away
- – Catherine Court Not yet rated, 2.7 miles away