White Lodge Care Home

The care home accommodates people across three floors. Each person has their own bedroom; some people have ensuite bathrooms and toilets. There are shared communal areas including a dining room and three lounge rooms.

There is a schedule of audits in place. Various audits were completed but did not always pick up shortfalls. However, where requirements for improvement were identified by the home manager, they were added to an action log and progress on the actions was documented. There were staff meetings held to discuss various issues. Staff training was up to date and there were regular supervisions and performance appraisals. There have not been any staff surveys, however there were staff meetings. There were relatives' meetings and surveys were sent out to gather feedback. The provider failed to obtain the documents required as part of the regulation and schedule for 'fit and proper persons'. The nominated individual, whilst present in the location several times per week, was reliant on the home manager and deputy manager for ensuring compliance with regulations and standards. The nominated individual did not thoroughly examine the practices of the management team to check if there was good governance. Some documents were not able to be found or located, and they were often referred to as being stored elsewhere but not produced when requested. The home manager and deputy manager worked well together, and staff appeared satisfied working at the care home. People and relatives were satisfied with the care provided.

People were supported to have maximum choice and control of their lives and staff supported /did not them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk