Santa Care
Care home, Harrow, 5 beds
Good
Rated on
Rating from the Care Quality Commission.
Santa Care: inspection record
Rated Good in June 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016, 2017, 2018 and June 2024.
It has been rated Good at every inspection since 2016. The latest rating was published about 2 years ago.
How it compares locally
- One of 40 Good care homes in Harrow, out of 46 with a rating.
- Smaller than 9 in 10 care homes in Harrow.
What inspectors found
From the Care Quality Commission's assessment published 11 June 2024 (assessment visit 18 March 2024). Quoted under the Open Government Licence.
Date of assessment 19 March to 21 March 2024. Santa Care is a residential care home providing care to people with a learning disability and autistic people. The home can accommodate up to 5 people in one building. At the time of our inspection 4 people were living at the home. We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.
Following this assessment the service continues to be rated good. This was because people received care that was safe and met their needs. The provider had effective systems to ensure staff were safely recruited, people were protected from harm and abuse. Right support, Right care and Right culture is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the full summary
Staff supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives. People were supported by staff to pursue their interests. The service gave people care and support in a safe, clean, well equipped, well-furnished, and well-maintained environment that met their sensory and physical needs.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
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Safe
Good
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. The service had enough staff, including for one-to-one support for people to take part in activities. The numbers and skills of staff matched the needs of people using the service. Staff recruitment, induction and training processes were appropriate and promoted people’s safety. Staff knew how to consider people’s individual needs, wishes and goals when making arrangements to keep them safe. People, including those unable to make decisions for themselves, had as much freedom, choice, and control over their lives as possible because when staff managed risks they considered ways to minimise restrictions on people.
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Effective
Good
People had care and support plans that were personalised and reflected their needs and included physical and mental health needs. People, those important to them and staff reviewed plans regularly together. Staff knew about people’s mental capacity to make decisions through verbal or non-verbal means, and this was well documented.
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Caring
Good
People had the opportunity to try new experiences, develop new skills and gain independence. Staff routinely sought leisure activities and widening of social circles. We observed positive interactions between people and staff and staff engaged with people in a meaningful way.
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Responsive
Good
Staff provided people with personalised, proactive, and co-ordinated support in line with their communication plans, sensory assessment, and support plans. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations. People’s protective characteristics were considered and met when providing care and support.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 385 Torbay Road, Rayners Lane, Harrow, HA2 9QB |
|---|---|
| Phone | 020 8933 2625 |
| Website | www.santacarehomes.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 6 November 2018 (opens the Care Quality Commission website) Latest assessment published 11 June 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Santa Bapoo |
|---|---|
| Ownership type | Individual |
Santa Bapoo runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Santa Bapoo
- G Santa Care Care home, HillingdonGood
Nearest alternatives
- G High Worple Care home, 0.2 miles awayGood
- – Whitby Dene Care home, 0.7 miles awayNot yet rated
- G Sophia Care Home Care home, 0.8 miles awayGood
- G 18 Argyle Road Care home, 1 mile awayGood
- G Brackenbridge House Care home, 1.1 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Santa Care provide nursing care?
- No. The Care Quality Commission lists Santa Care as a care home without nursing.
- How many beds does Santa Care have?
- The Care Quality Commission's register lists 5 beds at Santa Care.
- When was Santa Care last inspected?
- The Care Quality Commission's latest rating for Santa Care was published on 11 June 2024.
- Who runs Santa Care?
- Santa Care is run by Santa Bapoo. It runs 2 services in London.
- What is Santa Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 June 2024.