Kingarth

In February 2022, the provider initiated an administrative change to their registration of Kingarth with the Care Quality Commission (CQC). This change meant we were required to reinspect the service as a 'newly registered' location.

Right Support People were extremely well supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care; this was a golden thread that ran through all aspects of the service. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood how to protect people from poor care and abuse. The service worked exceptionally well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks; this area was an exemplar of outstanding practice.

Right Culture People were supported by staff who comprehensively understood best practice in relation to the wide range of strengths, impairments, or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate, empowering, outstanding care that was tailored to their needs.

Staff evaluated the quality of support provided to people, involving the person, their families, and other professionals as appropriate. Staff worked with people to ensure risks of a closed culture were minimised and so that people received support based on transparency, respect, and inclusivity. People had been instrumental in this work and helped to develop the 'KingCare' approach in the service.