Ravenhurst Residential Care Home

We found the following examples of good practice.

There was a clear process in place to allow visitors to meet family members in the home. Visitors were supported by a trained staff member to undertake a lateral flow test in a separate building, to help reduce the risk of potentially bringing the virus into the home. Visitors were required to provide a negative lateral flow test before entering the home to help keep them and those they were visiting safe.

Staff were observed wearing personal protective equipment (PPE) in line with guidance.

Guidance was made available to staff which provided clear guidance for what actions they would take should a person test positive for Covid-19 in the absence of a manager or deputy manager.

Systems were in place to ensure staff received up to date guidance and training to ensure those staff continued to meet government guidelines for safe infection control practices to reduce the risk of cross infection.

Cleaning procedures were robust, with reminders for staff to maintain cleaning of touch point areas.

The five questions we ask about services and what we found