The Wharf Care Centre

The Wharf Care Centre accommodates people in one adapted building.

Staff were not allowed to administer people's medicines until they were trained to do this. The manager and provider's representative planned to introduce additional checks to ensure people received their medicines at the times they required them. Staff took action to reduce the likelihood of the spread of infections. Incidents, accidents and complaints were reviewed, and learning was taken from these.

People's needs and preferences were assessed, and relatives were consulted as part of this process. Relatives gave us examples of how staff used their skills to support their family members to maintain their physical health and mental well-being. Systems were in place to support people to have the meals they required safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's told us they valued the relationships they had built with the staff caring for them and found staff to be kind and considerate. Staff gave us examples showing how they promoted people's independence, dignity and involved them and their relatives in decisions about their care. The manager and provider's representative planned to review window treatments to further enhance people's privacy.

People's risk assessments and care plans provided staff with the guidance they needed to provide personalised care to people and were regularly reviewed.

People were supported to do interesting things which they enjoyed. The manager and provider's representative were in the process of recruiting new staff to increase the breadth of interesting things for

people to access. Systems were in place to manage and take learning from complaints and concerns received. Relatives were complimentary about the care provided to people at the end of their lives.

Relatives and staff told us the culture at the home was open and focused on the needs of the people living at the home. The registered manager and provider undertook checks on the quality and safety of the care provided and planned to develop these further.