Acorn House - Laindon

We looked at 4 quality statements. All staff had been suitably recruited, inducted and trained to meet people's individual needs. There were enough staff employed to help ensure people were kept safe from harm. Staff received regular supervisions. Medicine processes were safe. People were supported in a clean, safe environment. The registered manager had good infection control measures in place and staff were carrying out regular audits.

We did not look at all quality statements for Effective during this assessment. The service was Effective. This rating uses some scores from our previous inspection. People’s needs were assessed, and care plans were reviewed. Staff teams and external services worked well together.

We did not look at all quality statements for Caring during this assessment. The service was caring. People were treated with respect and dignity. People were encouraged to be independent and offered choices. People were supported by staff who were caring. The rating uses some scores from the previous inspection.

We did not look at all quality statements for Responsive at this assessment. The service was responsive. People received care which was responsive to their needs. The health and care needs of people were understood. This rating uses some scores from the previous inspection.

We did not look at all quality statements for Well-led at this assessment. The service was Well-led. Feedback was positive and on the day of our on-site assessment we found a positive atmosphere at the service. This rating uses some scores from the previous inspection.