Woodbury Court

People and relatives spoke positively about the culture and leadership of the service and the care people received from staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had made improvements to people's mealtime experiences since the last inspection. The registered manager continued to review the support people during meals to identify where further improvements could be made.

The provider had implemented safe infection prevention and control processes. Staff had access to appropriate personal protective equipment [PPE] and had receiving training in the management of infection control risks.

Staff were safely recruited and received an induction when starting in their role. Staff completed a range of relevant training to support their understanding of people's needs and told us they felt supported and valued by the management team.

The provider had effective systems in place to monitor the quality and safety of the service and people, relatives and staff felt comfortable raising any concerns and giving feedback. The provider had built strong links within the local community and worked effectively alongside other health professionals to support people's health and wellbeing.