Dean House

The provider had developed a culture of learning when accidents and incidents occurred. Safe systems ensured staff worked collaboratively with a range of professionals to provide consistent and co-ordinated care. Safeguarding requirements were met, and any instances of abuse or suspected abuse were reported as needed. People’s risks were identified, assessed and managed safely. The home provided a safe environment which was clean, with procedures to resist and manage any infection risks. Staffing levels were sufficient to meet people’s care and support needs, and staff completed a range of training in line with their roles. Staff were recruited safely. Medicines were ordered, stored, administered and disposed of safely.

People’s needs were assessed before they moved into the home, and a range of monitoring tools was used to support the care they received from staff. A variety of health and social care professionals supported people to live healthier lives, and to achieve good outcomes. People’s consent to care and support was routinely sought by staff.

People were cared for by kind and compassionate staff who knew them well; their dignity was respected. People were encouraged with their independence and their immediate needs were responded to promptly. There were no restrictions on people receiving visits. The home supported staff with their wellbeing and regular supervisions, enabling staff to make suggestions or voice any concerns.

People received person-centred care that catered for their likes, dislikes and preferences. Care plans provided information for staff about how people wished to be cared for. Staff completed training in equality and diversity and demonstrated their understanding in practice. Staff completed training in end of life care.

The culture of the home shaped the environment, the quality of care and daily life for people and staff. A positive culture had been developed that was person-centred and focused on giving people dignity and choice on what was important to them. A robust system of audits monitored the home overall and was used to drive improvements.