The Martlets
- Care home
- 80 beds
- Nursing care
- Dementia care
- Registered since 2010
- East Preston, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Requires improvement to Good.
4 months
since the latest rating was published.
250 of 309
rated care homes in West Sussex are rated Good, like this one.
The Martlets: inspection record
Rated Good in June 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Baytrees Good, 0.1 miles away
- G Green Willow Care Home Good, 0.2 miles away
- G Dean House Good, 0.4 miles away
- G White Lodge Residential Home Good, 0.5 miles away
- G Rustington Hall Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 June 2026 (assessment visit 23 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 14 May 2026. The Martlets provides accommodation with nursing care for younger people, older people with nursing needs, and some who were living with dementia and complex needs. This assessment was completed due to the length of time since the previous inspection. The provider was previously in breach of legal regulations around dignity and respect and person-centred care. Further areas for improvement were also identified in relation to assessments of capacity, the provision of meaningful activities and quality monitoring and governance. Improvements were found at this assessment, and the provider was no longer in breach of the regulations. The overall rating has improved from Requires Improvement to Good.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff felt valued, listened to and involved in decision making. The provider actively supported staff wellbeing, development and progression, which had created a skilled, motivated and stable workforce and promoted continuity of care. Leaders encouraged feedback, learning and continuous improvement. Strong teamwork, low staff turnover and positive morale contributed to a supportive environment for people and staff.
The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs. There were enough staff with the right skills and experience. Managers made sure staff received training and regular support to maintain high-quality care. People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff involved those important to people in people’s best interests where they did not have capacity to make specific decisions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider worked with the local community and there was a culture of continuous improvement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
Theproviderwas previously in breach of the legal regulation in relation to dignity and respect. Improvements were found at this assessment and theproviderwas no longer in breach of this regulation.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
The provider was previously in breach of the legal regulation in relation to person centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Joanne Holman
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 22 May 2021. Latest assessment published 16 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Shaw Healthcare LimitedBrand: Shaw Healthcare
- Ownership type
- Organisation
- Companies House number
- 05133946 (opens Companies House)
Shaw Healthcare Limited runs 17 services in England, 12 of them in the South East. 14 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Shaw Healthcare Limited
- O Deerswood Lodge Outstanding. Care home, West Sussex
- G Barton Cottage Good. Care home with nursing, Staffordshire, West Midlands
- G Croft Meadow Good. Care home with nursing, West Sussex
- G Elizabeth House Good. Care home, West Sussex
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does The Martlets provide nursing care?
- Yes. The Care Quality Commission lists The Martlets as a care home with nursing.
- How many beds does The Martlets have?
- The Care Quality Commission's register lists 80 beds at The Martlets.
- When was The Martlets last inspected?
- The Care Quality Commission's latest rating for The Martlets was published on 16 June 2026.
- Who runs The Martlets?
- The Martlets is run by Shaw Healthcare Limited. It runs 17 services in England, 12 of them in the South East.
- What is The Martlets's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 June 2026.
Contact
- Phone
- 01903 788100
- Address
- Fairlands, East Preston, BN16 1HS Map (opens Google Maps)
Compare nearby
- G Baytrees Good, 0.1 miles away
- G Green Willow Care Home Good, 0.2 miles away
- G Dean House Good, 0.4 miles away
- G White Lodge Residential Home Good, 0.5 miles away
- G Rustington Hall Good, 0.5 miles away