Hannahwood Transitions

We assessed safe and effective staffing within this key question. Our rating for this key question remains good. The management team ensured there were enough skilled staff to deliver safe care that promoted choice, control and individual wellbeing. Safe recruitment practices and processes were in place. Relatives told us they felt their loved ones were safe at the service and spoke positively about staff. One relative told us, “The best thing are the staff, it’s homely, comfortable and a safe place. (Person’s name) bedroom is nice and has been recently decorated.”

We assessed delivering evidence-based care and treatment within this key question. Our rating for this question remains good. Relatives told us they were involved in assessing people’s needs and were able to state their loved ones choices and preferences as to how their care and support was provided.

People’s care and support was planned and delivered in line with guidance provided by professionals and best practice.

We assessed workforce wellbeing and enablement within this key question. Our rating for this key question remains outstanding.

Staff wellbeing was promoted to support them to deliver person-centred care.

Relatives told us they felt staff were well trained and understood the needs of their loved ones.

We assessed listening to and involving people within this key question. Our rating for this key question remains good.

The registered manager encouraged people, relatives and staff to speak up and raise concerns.

Relatives told us, “Anything I ask they facilitate it” And, “They understand his needs and have a good relationship with the manager.”

We assessed capable, compassionate and inclusive leaders, and freedom to speak up within this key question. Our rating for this key question remains good.

The registered manager and nominated individual were involved with this assessment and were open and honest throughout.

Staff felt improvements could be made around communication and being listened to. We raised these concerns with the nominated individual who took action to address this.

Relatives told us “It’s a well led service.” Another relative told us, “Their communication is their strength, and the manager and staff are accessible.”