Ivydene Residential and Nursing Home

The service is purpose built to provide 3 care units, one for nursing care, one for residential care and one for people living with dementia. Care is provided over 2 floors and a passenger lift provides access to the first floor. At the time of the inspection 41 people were living at the service.

There were sufficient numbers of staff to meet people's needs and robust recruitment and selection processes were in place to ensure staff were suitable to work with people. People's nutritional and hydration needs were met including any risks associated with food and fluids.

During our observations we saw staff being kind and caring in their approach. People's privacy, dignity and independence were promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were asked for their views about the quality of the care delivered at the service through surveys and meetings. People had access to healthcare services when required to meet their needs.

The service had a newly registered manager whose focus was on improving the quality of care and service along with developing staff knowledge and skills. Regular audits were completed by the management team to check the safety and quality of the service delivered. This included competency checks of staff practice.