Hannahwood Mews

Hannahwood Mews is situated on the same site as Dame Hannah Roger's school and is run by the Dame Hannah Rogers Trust.

The service had been developed and designed prior to Building the Right Support and Registering the Right Support guidance being published. However, people using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities to live meaningful lives that include control, choice, and independence.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 14 people. Ten people were using the service. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design and its location within the Dame Hannah community. People lived busy lives and this reduced the amount of time they spent in the service.

People's needs were thoroughly assessed and care plans were extremely detailed. Care and support was planned proactively in partnership with people and their families, where appropriate. Staff were highly responsive in identifying people's needs and ensured they were supported in the best way possible.

People benefited from compassionate support provided by a kind, committed and caring staff team. The provider had received feedback from a relative, which stated, "Care and support is second to none." Staff recognised the importance of family and friends and helped people maintain these important contacts.

People's risks were understood and managed well. People were protected from discrimination and abuse

because staff understood how to safeguard them. Staff had the skills and knowledge to support people safely and effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People health and communication needs were fully met as they had access to qualified healthcare professionals who were employed by the service. They were also supported by a wide range of external health and social care professionals.

The service was well led by a committed management team. They used effective checks and audits to identify areas for improvement and develop the service.