Rated Care Homes

Highbury House Mental Health Unit

RI

Requires improvement

Rated on

Rating from the Care Quality Commission.

At a glance

  • 3 ratings

    First rated Good in 2015, most recently Requires improvement in October 2024.

  • 2 years

    since the latest rating was published.

  • 21 of 82

    rated care homes in Dudley are rated Requires improvement, like this one.

Highbury House Mental Health Unit: inspection record

Care home with nursing, 20 beds, Dudley

Rated Requires improvement in October 2024.

Highbury House Mental Health Unit: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

Nearest rated Good or Outstanding: Parkfield Grange (Good, 0.1 miles away) and Holly Lodge (Good, 0.6 miles away).

Nearest care homes:

  1. G
    Parkfield Grange Good, 0.1 miles away
  2. RI
    Hollycroft Nursing Home Requires improvement, 0.2 miles away
  3. RI
    Oriel Care Home Requires improvement, 0.2 miles away
  4. RI
    12 Collett Close Requires improvement, 0.5 miles away
  5. G
    Holly Lodge Good, 0.6 miles away

See all care homes in Dudley

See all care homes in Stourbridge

What inspectors found

From the Care Quality Commission's assessment published 7 October 2024 (assessment visit 16 April 2024). Quoted under the Open Government Licence.

Date of assessment 25 April 2024 to 09 May 2024 The assessment was prompted by a review of information we held about the service and provider.

  • Safe No rating
  • Well-led No rating
Read the rest of CQC's summary

Highbury House is a nursing home providing personal care and accommodation for up to 20 people. The service supports people with a variety of care needs including people detained under the Mental health act, people with Mental health needs, People with learning disabilities and autistic people. People who misuse drugs and alcohol and people with sensory impairment. The service supported both younger and older adults. The service was supporting 19 people at the time of this assessment.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Risk management required some improvement to ensure all potential risks had been assessed and considered to reduce the potential impact of these to people. The monitoring of people’s fluid intake was not always consistent, and escalation processes were not always in place. We have asked the provider for an action plan in response to the concerns found at this assessment.

Systems were in place to monitor the care provided to people and to ensure people’s records reflected their needs. An improvement plan was in place which was updated to include the feedback we shared during and following our inspection. Systems were in place to review incident and accidents, and action was taken to learn lessons from these. People were supported by staff who had been recruited safely and trained and understood how to protect people from abuse. People received their medicines when they needed them.

  1. Safe

    No rating

    We identified 1 breach of legal regulations in relation to risk management.

    Potential risks to some people had not always been considered and assessed to mitigate the potential impact to people. Fluid monitoring was not always consistent to reduce the risks to people. Some people's medicines records were not in place or updated to ensure staff had the required guidance to follow.

    However, staff knew people well and care plans and risk assessments provided staff with guidance on how to support people safely and manage risks. Systems were in place to support people moving into the home. Systems were in place to record and learn from any safeguarding’s, incident and accidents.

    People's rights under the Mental Capacity Act 2005 were supported and understood by staff. There were enough trained staff available to deliver support to people who had been recruited safely. People told us they felt safe when being supported by staff.

  2. Well-led

    No rating

    Records required more detail to ensure they were person centred and contained all the required information. Action plans were in place and updated to address this.

    However, systems were in place which were used to drive improvement. Various audits were undertaken both at location and provider level to monitor the quality of the service provided and to maintain oversight.

Questions to ask when you visit

  1. Safe was rated Requires improvement on 7 October 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
  2. Well-led was rated Requires improvement on 7 October 2024. Ask about changes in management and what has changed since the report.
  3. Ask how nursing cover works at night and at weekends.

Registration details

Registered manager
Suzanne Wheeldon-Trigg
Registered with the CQC since
What it provides
Care home service with nursing, Rehabilitation services
Who it supports
Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People detained under the Mental Health Act, People who misuse drugs and alcohol, Sensory Impairment, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

5 inspection reports, latest 5 September 2019. Latest assessment published 7 October 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider
Rushcliffe Care LimitedBrand: Rushcliffe Care Group
Ownership type
Organisation
Companies House number
02753596 (opens Companies House)

Rushcliffe Care Limited runs 12 services in England, 1 of them in the West Midlands. 8 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.

Other services run by Rushcliffe Care Limited

  1. G
    Aarons Specialist Unit Good. Care home with nursing, Leicestershire, East Midlands
  2. G
    Beaumanor Nursing Home Good. Care home with nursing, Leicestershire, East Midlands
  3. G
    Coalville Nursing Home Good. Care home with nursing, Leicestershire, East Midlands
  4. G
    Heron Court Care Home Good. Care home with nursing, Derby, East Midlands

See all 12 services run by Rushcliffe Care Limited

Getting help from Dudley Metropolitan Borough Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Highbury House Mental Health Unit provide nursing care?
Yes. The Care Quality Commission lists Highbury House Mental Health Unit as a care home with nursing.
How many beds does Highbury House Mental Health Unit have?
The Care Quality Commission's register lists 20 beds at Highbury House Mental Health Unit.
When was Highbury House Mental Health Unit last inspected?
The Care Quality Commission's latest rating for Highbury House Mental Health Unit was published on 7 October 2024.
Who runs Highbury House Mental Health Unit?
Highbury House Mental Health Unit is run by Rushcliffe Care Limited. It runs 12 services in England, 1 of them in the West Midlands.
What is Highbury House Mental Health Unit's CQC rating?
Its overall rating from the Care Quality Commission is Requires improvement, published on 7 October 2024.

Contact

Phone
01384 354455
Address
Parkfield Road, Stourbridge, DY8 1HB Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

Nearest rated Good or Outstanding: Parkfield Grange (Good, 0.1 miles away) and Holly Lodge (Good, 0.6 miles away).

Nearest care homes:

  1. G
    Parkfield Grange Good, 0.1 miles away
  2. RI
    Hollycroft Nursing Home Requires improvement, 0.2 miles away
  3. RI
    Oriel Care Home Requires improvement, 0.2 miles away
  4. RI
    12 Collett Close Requires improvement, 0.5 miles away
  5. G
    Holly Lodge Good, 0.6 miles away

See all care homes in Dudley

See all care homes in Stourbridge