The Glen Care Home

People were supported to be safe and were protected from the risk of abuse. The registered manager and staff demonstrated an ethos of wanting to learn and continuously improve.

People had their needs assessed before they came to the home. People’s care plans reflected their needs and provided staff with the information they needed to manage the identified risks.

People were living in a home where the staff were working within the principles of the Mental Capacity Act (2005), and had ensured appropriate legal authorisations were in place when needed to deprive a person of their liberty.

Medicines were managed safely, and people received their medicines as prescribed.

The environment was being safely managed, with a range of health and safety checks undertaken. Improvements were being made by the registered manager to ensure signage at the home was in place to help guide people around the home.

There were enough staff on duty with the skills required to meet people’s needs. Staff were safely recruited and received an induction and ongoing training to make sure their skills were appropriate and up to date.

There were good infection prevention and control practices at the home. The home and equipment were kept clean and hygienic, and staff used personal protective equipment (PPE) appropriately.

Staff knew people well and how to meet their needs. People and relatives had been involved in care planning through the resident of the day process used at the home.

People’s care was regularly monitored in line with their care plans and risk assessments. People were asked for their consent before staff provided care and support.

People were supported to maintain their nutrition and hydration needs and had a choice about where they ate and what they ate and drank.

People were supported to maintain good health and had regular reviews by GPs and community healthcare professionals.

Staff were caring in their approach and treated people with kindness and respect, and they promoted people’s choice and independence. Staff treated people with dignity, kindness and compassion, and there was a positive and friendly culture at the service.

People were supported to live as independently as possible. People were encouraged to participate in activities of their choice. People were supported to maintain relationships and networks that were important to them, and visitors were welcomed at any time.

Staff respected people’s independence and encouraged people to move as much as they could to maintain mobility.

Staff were responsive to people’s needs and provided person-centred care as they knew people well and their backgrounds. People were supported to enjoy a variety of activities at the home.

People were involved in planning and reviewing their care, so their care plans showed what was important to them.

People were supported as individuals, ensuring their equality and human rights were protected and in line with their needs and preferences.

Staff worked well with other agencies and supported people to make choices about their end-of-life care.

There was good leadership and management at The Glen Care Home. Staff understood the shared values of the provider and praised the new provider for the improvements they had implemented since they had purchased the home.

The provider had an effective governance process, to ensure continuous improvement. Audits undertaken were effective in identifying and addressing areas for improvement.

The registered manager and deputy manager were keen to provide the best possible service to people. They promoted a culture of continuous learning and improving the quality and safety of the service and ensured learning was shared across the staff team to help mitigate future risk.

People and staff spoke positively about the management team, who promoted a positive, caring culture.

The registered manager had an effective system to investigate and learn from incidents and concerns. The team worked collaboratively with people using the service, those close to them, and other professionals.