Buchan House Care Home

We found the following examples of good practice.

● The service booked in visitors to the service at a time that suited people and was spaced out to avoid potential infection transmission with other visitors. Visitors had their temperature checked on arrival and were also provided with PPE to wear during their visit.

● People who lived at the service and staff had an individual COVID-19 risk assessment in place that provided information around any increased risks. On the unit where people were living with dementia the registered manager had looked at different ways to try to keep people as safe as practicable. This was because people with dementia may struggle to remember to social distance, so increased 'frequently touched surfaces' and general cleaning was introduced.

● The registered manager told us that in the beginning of the pandemic people living with dementia may become anxious of staff wearing face masks. A 'smile on a stick' was introduced so that staff could hold up a smile to their face mask to give people reassurance.

Further information is in the detailed findings below.

The five questions we ask about services and what we found