Willow Brook Care Home

People were protected from the risk of abuse. Relatives felt confident to raise concerns and felt their family members were cared for safely. Staff understood how to recognise and report concerns or abuse and felt confident to do this.

People's needs were assessed and risks associated with their personal care and environment documented. Risks associated with the environment were assessed and mitigated. There were enough staff to keep people safe. The provider did checks to ensure staff were of good character and were fit to carry out their work.

People received their prescribed medicines safely. The service was kept clean and people were protected from the risk of an acquired health infection. There were systems and processes to monitor and assess accidents and incidents which were effective in reducing risks to people's personal care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led. People and relatives were positive about the care staff gave. Staff felt respected by the registered manager and management team which supported a positive culture.

Regular feedback was sought from people, relatives, and staff about the quality of the service. There was an emphasis on improvement and development of the service. The staff team worked well with health professionals to help achieve good outcomes for people.