Rivendell View

Staff were recruited safely and trained to a high standard. There were enough competent staff on shift to ensure people were safe and received good quality care. Staff members told us they were encouraged and given the time to sit and socialise with people to build open and trusting relationships.

Peoples care needs were assessed prior to admittance to the home and regularly reviewed. People and their loved ones were included in this process and they were encouraged to express their wants and outcomes from the care they received. Care plans were person centred and were reviewed and updated regularly.

Staff treated people with respect and promoted their dignity and independence. People were encouraged to express their views and make decisions about their own care. People and their relatives told us they were updated and advised of changes and included in regular reviews of care plans.

People told us the service was well led and they received person centred care. Relatives we spoke with supported this and told us management were open and approachable. Management and staff were clear about their roles, responsibilities and continuously looked for ways to develop and improve the service and the level of care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.