Hillswood Lodge

We found the following examples of good practice

• A visiting policy was in place, which had been shared with relatives. This contained details of the system to book visits, timescale and sanitising procedures completed between each visit. • Relatives were supported to spend time with people who were being cared for at the end of their life, whilst wearing Personal Protective Equipment (PPE) to ensure their visits were safe. • Staff helped people to utilise technology to ensure they continued to have contact with their loved ones such as, video calls and a private social media platform. • Staff continued to provide activities to help reduce social isolation and to promote people's mental wellbeing. • Additional cleaning had been implemented to lower the risk of cross transmission and changes had been made to the environment to encourage social distancing in communal areas. • Staff were supported by the registered manager during periods of anxiety and had signposted staff to wellbeing services where needed.

Further information is in the detailed findings below.

The five questions we ask about services and what we found