Trentside Manor Care Home

We found the following examples of good practice.

• There was a visiting policy in place, which had been shared with relatives. A temporary visiting area had been implemented to enable visits to take place without entering the main building to ensure people remained safe. • People used technology to continue to have contact with their relatives such as video calls. The registered manager ensured relatives were regularly updated of any changes to their relative's health and wellbeing. • Staff had continued to provide activities in line with people's preferences to help reduce social isolation and to promote people's mental wellbeing. One person requested a priest who visited the service, followed IPC procedures and wore Personal Protective Equipment (PPE). • The environment was clean and additional touch point cleaning had been implemented to lower the risk of cross infection. • Staff were supported by the registered manager during periods of anxiety. There was an open and supportive culture within the staff team and the registered manager was aware of mental health services to signpost staff to if needed.

The five questions we ask about services and what we found