Rock Cottage Care Services

People's experience of the service and what we found: People's risks were identified, monitored and managed, however, they were not always clearly assessed or recorded. The provider did not always learn lessons when things had gone wrong and checks undertaken did not always drive through improvements in the care people received.. The Provider ensured there were enough staff, however, they had not all completed required training for their role.

The provider did not have a fully supported management structure. The provider's system did not always effectively monitor the quality of care provided to drive improvements.

People were protected from the risk of infection as staff were following safe infection prevention and control practices. People were supported to receive their medicines safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive and open culture at the service. The provider understood their responsibilities under the duty of candour. People and staff were involved in the running of the service and fully understood and took into account people's protected characteristics The provider worked in partnership with others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk