Hunters Care Centre

People were truly respected and valued as individuals; and empowered as partners in their care in an exceptionally caring service. Staff were described as kind and respectful across all roles. Activities were thoughtfully and purposefully planned and personalised, and people were supported to socialise and connect with each other and the local community. There was a well-established focus on monitoring outcomes for people through engagement in activities and measuring the positive impact these had on them. The management team strongly recognise the importance of ensuring the wellbeing of their staff team.

Staff understood each person’s needs and how to protect them from harm, with care plans and risk assessments guiding their practice. Medicines were administered safely and as prescribed. Staff were well-trained and supported to meet people’s needs. Systems of incident analysis and learning were robust.

The service was clean and people were protected from the spread of infection. Equipment was regularly serviced and checks of the environment were completed to ensure the service was safe for people.

People were empowered to have maximum choice and control over their lives, with staff supporting them in the least restrictive and most appropriate way. This was conducted in line with best interests and supported by clear policies and systems.

The service was effective in assessing and reviewing people’s needs, though some improvements in people’s fluid intake monitoring were required. The management team immediately acted upon our feedback.

Health and social care professional involvement was sought and staff provided feedback to professionals so treatment plans could be adapted for positive outcomes for people. People were able to access appointments.

People were supported by a staffing team who knew them well and understood people’s communication needs. People received person-centred care.

People and their relatives were involved in decisions about their support. People’s feedback was listened to. Nutritional needs were met, and people’s dietary requirements were known by staff.

The registered manager and management team provided leadership which was strong, inclusive, and visionary.

Governance systems were in place, with various audits and action plans driving quality, however some improvements were needed to ensure these identified the gaps we found in recording and monitoring of fluid intake for people.

Community partnerships and innovation were actively pursued, enhancing service delivery.