Ashley House Care Home

Staff had received training in recognising safeguarding and knew the actions to take to protect people from harm. Nursing staff engaged with healthcare professionals frequently to ensure people received timely care and support appropriate to their needs.

The provider had infection control procedures in place to protect people and prevent the spread of infection. Staff accessed personal protective equipment (PPE) and acted in accordance with government guidance. People's visitors could visit in accordance with current guidance.

People's needs and choices were assessed, and their care was reviewed regularly. Care records identified people's individual risks and how these should be managed to reduce the risk of harm.

We observed positive interactions between people and staff throughout our inspection. Incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately and opportunity was made to identify and make improvements.

People and their relatives spoke positively about the management and the caring culture of staff. The registered manager was supported by the provider.

Staff supported people in the least restrictive way possible and in their best interests. Where people were living under Deprivation of Liberty Safeguards; staff understood the support they required.