Iddenshall Hall

Relatives spoke positively about their experience of visiting. Their comments included, "We did a few visits in the garden that worked well. Then the weather changed so they fitted a screen in the visiting pod. The screen works well and my relative copes really well with it. At first staff stayed in the room and adjusted the microphone but now they leave us to it. We use the on-line system for booking. If we bring anything in for our relative we leave it in the room, and they quarantine it." and "My relative is very enthusiastic about staff and the care they receive; Absolutely loves it; no regrets moving in. The staff always social distance, it's a really good arrangement with the screen in the room, we are both perfectly safe."

Relatives were kept up to date and informed and people and staff were taking part in regular COVID-19 testing. Relatives' comments included, "We get regular updates from Barchester by letter and also phone calls from the care home like with the vaccine. We got a call prior to the vaccine to tell us about it and inform us which vaccine our relative was going to be taking and then a follow up call to tell us how our relative felt after it." and "They kept us up to date, they ring as well as send e-mails to let us know about cases of COVID- 19. They are very open and transparent, and we always know whether visiting is allowed or not."

The environment was very clean and hygienic and increased cleaning schedules to reduce the risks of cross infection were in place. We observed staff wearing the correct personal protective equipment (PPE) and they knew how to dispose of it safely.

People were monitored for symptoms of COVID-19 and had space to socially isolate in communal areas.

Further information is in the detailed findings below.

The five questions we ask about services and what we found