Lindum House

People were safe. Risks to people's health, safety and wellbeing were managed by staff with the relevant skills and knowledge to meet their needs. Any accidents or incidents were appropriately responded to and were monitored and learned from to reduce the risk of them happening again.

The service was clean, well maintained and adapted to people's needs.

Suitable staff were employed, and staffing levels met people's needs. People's medicines were administered as prescribed. People were supported by kind and caring staff who were attentive to people and their needs.

People had choice and control regarding their care and were enabled to follow their own routines. People's privacy and dignity was maintained, and people's independence was promoted. Staff were knowledgeable about people's needs and supported people to access healthcare services when required.

People had a varied diet and meals were served in line with people's personal preferences and dietary requirements. The management team promoted a positive culture through appropriate support for their staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were effective governance systems in place to drive improvements. The provider had good oversight of the service and was committed to embedding and sustaining the improvements made since the last inspection.