Paternoster House
- Care home
- 94 beds
- Nursing care
- Dementia care
- Registered since 2011
- Waltham Abbey, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 361
rated care homes in Essex are rated Requires improvement, like this one.
Paternoster House: inspection record
Rated Requires improvement in September 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 138-138a Mason Way (Good, 0.4 miles away) and Honey Lane Care Home (Good, 0.7 miles away).
Nearest care homes:
- RI Tallis House Requires improvement, 0.3 miles away
- G 138-138a Mason Way Good, 0.4 miles away
- G Honey Lane Care Home Good, 0.7 miles away
- G Willow Court Good, 1.1 miles away
- G 1 Sewardstone Close Good, 2.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 16 February 2022. Quoted under the Open Government Licence.
Paternoster House is a purpose-built residential care home that provides personal care and nursing for up to 108 people across four separate units. At the time of the inspection 67 people were living at the home.
Read the rest of CQC's summary
We found the following examples of good practice.
There were sufficient stocks of personal protective equipment (PPE) which staff used appropriately. Staff had undertaken training in relation to infection control.
Cleaning schedules were increased to ensure high touch surfaces such as door handles and light switches were cleaned regularly. Additional cleaning had been introduced to maintain good hygiene standards.
Regular contact exchanges were arranged with people that used the service and their family and friends. Safe visiting spaces had been created.
The five questions we ask about services and what we found
Questions to ask when you visit
- Safe was rated Requires improvement on 2 September 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 2 September 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Flavia-Elena Sparhat
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 16 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Barchester Healthcare Homes LimitedBrand: Barchester Healthcare
- Ownership type
- Organisation
- Companies House number
- 02849519 (opens Companies House)
Barchester Healthcare Homes Limited runs 153 services in England, 16 of them in the East of England. 114 are rated Good or Outstanding, 12 are rated Requires improvement or Inadequate and 27 have no rating yet.
Other services run by Barchester Healthcare Homes Limited
- O Badgeworth Court Care Centre Outstanding. Care home with nursing, Gloucestershire, South West
- O Briardene Care Home Outstanding. Care home with nursing, Stockton-on-Tees, North East
- O Harton Grange Outstanding. Care home, South Tyneside, North East
- O Lucerne House Outstanding. Care home with nursing, Devon, South West
See all 153 services run by Barchester Healthcare Homes Limited
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Paternoster House provide nursing care?
- Yes. The Care Quality Commission lists Paternoster House as a care home with nursing.
- How many beds does Paternoster House have?
- The Care Quality Commission's register lists 94 beds at Paternoster House.
- When was Paternoster House last inspected?
- The Care Quality Commission's latest rating for Paternoster House was published on 2 September 2021.
- Who runs Paternoster House?
- Paternoster House is run by Barchester Healthcare Homes Limited. It runs 153 services in England, 16 of them in the East of England.
- What is Paternoster House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 September 2021.
Contact
- Phone
- 01992 787202
- Address
- Paternoster Hill, Waltham Abbey, EN9 3JY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 138-138a Mason Way (Good, 0.4 miles away) and Honey Lane Care Home (Good, 0.7 miles away).
Nearest care homes:
- RI Tallis House Requires improvement, 0.3 miles away
- G 138-138a Mason Way Good, 0.4 miles away
- G Honey Lane Care Home Good, 0.7 miles away
- G Willow Court Good, 1.1 miles away
- G 1 Sewardstone Close Good, 2.3 miles away