Willow Court

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service provided support in a safe and clean environment suitable for people's needs. People could make choices and personalise their living space. When necessary, significant adaptations were made to ensure the environment was safe and suitable for people.

Right Care: Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.

People's medicines were managed safely.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. Care and support plans were tailored to people's individual needs.

People were protected by the provider's recruitment processes as appropriate checks were completed; ensuring staff were suitable to work with people who used the service.

Risks to people's safety and wellbeing were well managed by staff and clearly recorded in people's support plans. We have made a recommendation about fire drills for night staff.

Right Culture: Whilst there was not a registered manager in place the provider had put an interim manager in place until a new manager was due to start. The staff were positive about working at the service.

People were supported by staff to pursue their interests. People were encouraged to share their views and

develop and improve the service. The quality of support provided was evaluated regularly.