Rivermead

The service accommodates people across two separate wings, each of which has separate adapted facilities. People with general nursing needs are cared for on the Westow wing, whilst those who have care needs primarily associated with dementia are cared for on the Malton wing.

Staff received appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on dementia care and on how to protect people from the risk of harm. Staff received supervision to fulfil their roles effectively and had yearly appraisals to monitor their work performance.

People had choice and control of their lives and the staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a planned programme of activities open to everyone including family and friends.

Staff knew about people's individual care needs and care plans were person-centred and up to date. People and relatives gave us positive feedback about the staff and described them as "Excellent, caring and friendly." Staff treated people who used the service with compassion, dignity and respect.

The service was well managed and organised. The management team assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.