Wykeham House
- Care home
- 76 beds
- Nursing care
- Dementia care
- Registered since 2011
- Horley, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Wykeham House: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Chippings (Good, less than 0.1 miles away) and Upfield (Good, 0.1 miles away).
Nearest care homes:
- G Chippings Good, less than 0.1 miles away
- G Upfield Good, 0.1 miles away
- – Smallbrook Care Home Not yet rated, 0.1 miles away
- G Malvern House Good, 0.2 miles away
- G Longford Good, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 22 June 2023. Quoted under the Open Government Licence.
Wykeham House is a nursing care home providing personal and nursing care to up to 76 people. The service provides support to older people, people living with dementia and mental health conditions. At the time of our inspection there were 70 people using the service. Wykeham House accommodates people across four separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.
What inspectors found
Records of the medical decision agreed with people to not attempt resuscitation when it may be clinically futile to attempt to do so were not always clear and consistent. The presence of Do Not Attempt Resuscitation (DNAR) forms did not always correspond with an easy access colour coded system and staff handover paperwork, meaning there is a risk that staff may not have the correct information in an emergency.
Read the rest of CQC's summary
People and their relatives told us they had concerns about staffing levels at weekends. Feedback was given to the provider and the registered manager acknowledged there was less administrative staff and management presence at weekends, however we found during this inspection that staffing levels were satisfactory to meet the needs of people.
Incidents and accidents were investigated, and lessons learnt on an individual basis with changes made to people's care plans to manage risk. There was a lack of oversight of trends in incidents and accidents to establish potential service wide improvements. Quality assurance processes were not always effective to provide managerial oversight of systems and drive improvements. Audits of care plans and incidents and accidents were not always thorough. It had not been identified that some care records contained inconsistencies regarding DNAR information. The registered manager told us how they would make improvements on these issues.
People told us they felt safe, and relatives told us they were confident in the care provided to people. People were supported to have choice and control of their day to day lives. Staff supported people in the least restrictive way and in their best interests. Staff, people and relatives were supported to engage with the service. People and relatives told us the management team were approachable and accessible. Staff told us they felt well supported, empowered to develop and that Wykeham House had a positive culture to work within.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 22 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Barchester Healthcare Homes LimitedBrand: Barchester Healthcare
- Ownership type
- Organisation
- Companies House number
- 02849519 (opens Companies House)
Barchester Healthcare Homes Limited runs 153 services in England, 35 of them in the South East. 114 are rated Good or Outstanding, 12 are rated Requires improvement or Inadequate and 27 have no rating yet.
Other services run by Barchester Healthcare Homes Limited
- O Badgeworth Court Care Centre Outstanding. Care home with nursing, Gloucestershire, South West
- O Briardene Care Home Outstanding. Care home with nursing, Stockton-on-Tees, North East
- O Harton Grange Outstanding. Care home, South Tyneside, North East
- O Lucerne House Outstanding. Care home with nursing, Devon, South West
See all 153 services run by Barchester Healthcare Homes Limited
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Wykeham House provide nursing care?
- Yes. The Care Quality Commission lists Wykeham House as a care home with nursing.
- How many beds does Wykeham House have?
- The Care Quality Commission's register lists 76 beds at Wykeham House.
- When was Wykeham House last inspected?
- The Care Quality Commission's latest rating for Wykeham House was published on 22 June 2023.
- Who runs Wykeham House?
- Wykeham House is run by Barchester Healthcare Homes Limited. It runs 153 services in England, 35 of them in the South East.
- What is Wykeham House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 June 2023.
Contact
- Phone
- 01293 823835
- Address
- 21 Russells Crescent, Wykeham House, Horley, RH6 7DJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Chippings (Good, less than 0.1 miles away) and Upfield (Good, 0.1 miles away).
Nearest care homes:
- G Chippings Good, less than 0.1 miles away
- G Upfield Good, 0.1 miles away
- – Smallbrook Care Home Not yet rated, 0.1 miles away
- G Malvern House Good, 0.2 miles away
- G Longford Good, 0.2 miles away