Adlington Manor

Governance systems needed further embedding to ensure they were robust and drive quality and improvement in the home. A variety of checks were completed but these did not always lead to improvement across the wider setting. Meetings were held and people and families were generally happy with how they were supported. Staff felt able to raise ideas and told us communication was good.

Families and professionals spoke positively about how people were supported at end of life although further work was required regarding record keeping in this area. The quality of person-centred care planning varied. People generally felt they had choice and their communication needs were being met. People wanted more activities in the home and the registered manager had recently recruited a driver to help people access the community.

People were treated well by staff and generally felt involved in their care where possible, and that their privacy and dignity was respected.

People were supported to access healthcare services as needed. People were supported by staff who had the training and support they needed to do their role. People's feedback about the quality of food varied, but the chef would offer alternatives if people did not like the menu options. People who required additional support to eat and drink received this and adapted equipment and utensils were used to promote independence.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk